REFUNDS & CANCELLATIONS FOR VANS, SEDANS, & SUVs:
- NO REFUNDS will be issued for cancellations made within 7 days of the travel date.
- Cancellations made more than 7 days before the travel date will incur a 25% cancellation fee.
REFUNDS & CANCELLATIONS FOR HOURLY CHARTERS, MINIBUSES, & MOTOR COACHES:
- NO REFUNDS will be issued for cancellations made within 30 days of the travel date.
- Cancellations made more than 30 days before the travel date will incur a 25% cancellation fee.
CANCELLATION POLICY:
- All cancellation requests must be emailed to info@simplywaytravel.com with your name, reservation number(s), and travel date(s).
- Requests will be time-stamped and processed based on the non-refundable timeline.
- NO REFUNDS will be issued for cancellations made within the non-refundable period.
DRIVER’S INFORMATION:
- You’ll receive a text with your driver’s information by 10:30 PM ET the night before your pickup. On busy days, we may send this text one hour before your scheduled pickup time.
AIRPORT CURBSIDE PICKUP LOCATION FOR DOMESTIC AND INTERNATIONAL FLIGHTS:
- Your curbside pickup will be located DOWNSTAIRS, outside of baggage claim between the airport terminals.
- Your driver will arrive at your requested prearranged pickup time.
- Simply way travel strives for punctuality, please note that your driver may have other pickups scheduled before yours. If you’re ready for pickup early, and your driver is available to pick you up earlier, he will. If not, you will need to wait until your prearranged pickup time.
- NO REFUNDS will be given if you make other arrangements to leave the airport early.
AIRPORT WAITING TIME CHARGES:
- For vans, sedans, & SUVs, a $2 per minute waiting time charge begins the 6th minute after your prearranged pickup time.
- For minibuses and motor coaches, a $4 per minute waiting time charge begins the 6th minute after your prearranged pickup time.
- Waiting time charges are payable in CASH ONLY to the driver.
AIRPORT MEET & GREET PICKUP LOCATION:
- Your driver will meet you inside the airport at the baggage claim area, holding a sign with your name.
- Your driver will arrive at your requested prearranged pickup time.
- Simply way travel strives for punctuality, please note that your driver may have other pickups scheduled before yours. If you’re ready for pickup early, and your driver is available to pick you up earlier, he will. If not, you will need to wait until your prearranged pickup time.
- NO REFUNDS will be given if you make other arrangements to leave the airport early.
AIRPORT MEET & GREET DRIVER WAITING TIME CHARGES:
- For vans, sedans, & SUVs, a $2 per minute waiting time charge begins the 6th minute after your prearranged pickup time.
- For minibuses and motor coaches, a $4 per minute waiting time charge begins the 6th minute after your prearranged pickup time.
- Waiting time charges are payable in CASH ONLY to the driver.
AIRPORT ADDITIONAL LATE NIGHT FEES:
- If your pickup is scheduled between the following hours, an additional late-night fee will apply. This fee is payable in CASH ONLY to the driver: • 10:30 PM to 11:59 PM: $40 extra charge • 12:00 AM to 12:59 AM: $60 extra charge • 1:00 AM to 1:59 AM: $90 extra charge • 2:00 AM to 4:59 AM: $120 extra charge • These late-night fees help cover the increased labor costs during off-peak hours.
HOTEL, RESIDENTIAL, AND BUSINESS LOCATION PICKUP WAIT TIME CHARGES:
- For vans, sedans, & SUVs, a $2 per minute waiting time charge begins the 6th minute after your prearranged pickup time.
- For minibuses and motor coaches, a $4 per minute waiting time charge begins the 6th minute after your prearranged pickup time.
- Waiting time charges are payable in CASH ONLY to the driver.
- Simply way travel strives for punctuality, please note that your driver may have other pickups scheduled before yours. If you’re ready for pickup early, and your driver is available to pick you up earlier, he will. If not, you will need to wait until your prearranged pickup time.
- NO REFUNDS will be given if you make other arrangements to leave your location early.
CRUISE PORT PICKUP WAIT TIME CHARGES:
- For vans, sedans, & SUVs, a $2 per minute waiting time charge begins the 11th minute after your prearranged pickup time.
- For minibuses and motor coaches, a $4 per minute waiting time charge begins the 11th minute after your prearranged pickup time.
- Waiting time charges are payable in CASH ONLY to the driver.
CRUISE PORT PICKUP INSTRUCTIONS:
- Please restart your cell phone to retrieve the text message with your driver’s information. Disabling airplane mode is not enough. You must power off and then power on your phone.
- Airport Shuttle, Inc. strives to provide timely service, but your driver may have other pickups before yours.
- Simply way travel strives for punctuality, please note that your driver may have other pickups scheduled before yours. If you’re ready for pickup early, and your driver is available to pick you up earlier, he will. If not, you will need to wait until your prearranged pickup time.
- NO REFUNDS will be given if you make other arrangements to leave the port early.
DATE & TIME CHANGE REQUESTS:
- We cannot accommodate changes within 7 days of your scheduled pick-up time.
- NO REFUNDS will be given if passengers decline pickups on their original reservation date and time.
EXCESS BAGGAGE POLICY:
- Luggage Capacity Limitations: If your luggage exceeds the capacity of the vehicle you have requested, you will be responsible for arranging alternative transportation.
- Types of Luggage: The size and quantity of your luggage, including checked bags, carry-on bags with wheels, hard shell cases, bags with metal frames, mobility scooters, collapsible wheelchairs/ walkers, strollers, pack ‘n play, golf bags, surfboards, scuba equipment, musical instruments, etc. may surpass the vehicle’s capacity. Please include these items in in your luggage count.
- Recommendations: To avoid any issues, we recommend calling our office ahead of time to discuss your specific luggage needs and ensure the vehicle you have selected can accommodate your baggage.
ADDITIONAL STOPS POLICY:
- Extra stops incur a charge of $45 per 15-minute increment.
- All additional stops must be requested, confirmed, and prepaid when booking your reservation(s).
UNPAID BALANCES:
- Any outstanding balances must be paid in advance with a credit or debit card prior to the travel dates unless other arrangements have been made with our office to pay the outstanding balances to the driver in CASH on the dates of travel.
CAR SEATS AND BOOSTER SEATS:
- Florida’s child car seat laws are governed by Section 316.613 Fla. Stat. and are as follows: Infants and Toddlers (0-3 years): Use a separate carrier or integrated child seat. Children (4-5 years): Use a separate carrier, integrated child seat, or booster seat. Failure to comply can result in a $60 fine and 3 points on your driver’s license.
- If you request a car seat or booster seat, there is an additional charge of $25 per seat which must be reserved and paid for in advance.
- Parents or legal guardians have the option to either bring their own car seats/ booster seats or order them from Airport Shuttle, Inc. It is the responsibility of the parent or legal guardian to install and secure the child in the seat. Due to company policy, drivers are not permitted to assist with the installation or securing of car seats. Any parent or guardian who does not bring or secure the appropriate car seats/ booster seats will need to make alternative arrangements for transporting their children.
- It is the customer’s responsibility to confirm that the requested seats are in the vehicle at the time of boarding before departing from the pickup location.
TOLLS:
- Express Lane tolls are included in your fare and are non-refundable if the toll lane is closed.
EVENT PARKING PASSES:
- These are not included in your fare and must be obtained and paid for separately before the event.
LOST & FOUND:
- Before exiting our vehicle, please check your surroundings for your belongings. Airport Shuttle, Inc. is not responsible for items left behind. If a lost item is found, you must arrange payment with our office to have the item mailed back to you with your signature required. If the driver can return your lost item the same day, you will be charged the same rate as your ride with no exceptions.
LIABILITY DISCLAIMER:
- Airport Shuttle is not liable for missed flights, cruises, events, or additional fees due to delays caused by mechanical issues, weather, accidents, or other unforeseen ircumstances.
VEHICLE SUBSTITUTION:
- If the vehicle you booked is unavailable, a similar or larger replacement will be provided at no extra charge.
SMOKING, FOOD, ALCOHOL, AND DRUGS:
- Smoking, vaping, and food are prohibited in our vehicles. Water is allowed.
- Alcohol consumption and drug use are also prohibited. Passengers will pay any resulting fines, and the driver can terminate the ride without refund for blatant indiscretion.
CLEAN-UP FEES:
- There is a $300 charge for excessive clean-up or sickness clean-up.
DAMAGE POLICY:
- Passengers are responsible for any damages they cause to the vehicle. Charges for damages will be applied at the time of occurrence.
TRAVEL PLANNING AND INSURANCE:
We recommend planning your travel carefully and purchasing travel insurance. This can help protect you in the event of: • Canceled flights • Canceled cruises • Missing or lost luggage • Redirected luggage • Overbooked hotels • Ground Transportation • Travel insurance can provide coverage and assistance to minimize any inconveniences or disruptions to your trip. By notifying us of flight delays and planning ahead with travel insurance, we can work together to ensure you have a smooth and hassle-free transportation experience. Please call our office directly at 1-954-688-7738 and let us know if you have any other questions.
