Luxury & Executive Ground Transportation | Florida, USA
CANCELLATION POLICY
- Sedans & SUVs: Non-refundable if canceled less than 3 hours prior to pickup.
- Sprinter Vans: Non-refundable if canceled within 24 hours of pickup.
- Party Buses & Stretch Limos: Non-refundable if canceled within 72 hours of pickup.
- Special Events: Once confirmed and paid, reservations are non-refundable.
- No-shows are charged at full rate.
PAYMENT & DEPOSIT POLICY
- Full payment is required at the time of booking for standard services.
- Corporate or special event bookings require a 50% deposit, with the balance due prior to service.
- All deposits are non-refundable.
- Accepted payment methods: Credit cards, debit cards, Apple Pay, Zelle.
CARD VERIFICATION REQUIREMENTS
To process card payments, clients must provide:
- Photo of a valid government-issued ID (front and back)
- Photo of the credit card used (front and back)
Note: Card number may be partially hidden for security, but the cardholder name must be visible.
BOOKING POLICY
- All bookings should be made at least 24 hours in advance.
- Same-day bookings are accepted based on availability.
- Confirmation is sent automatically via email and SMS.
- Booking modifications are subject to availability and policy compliance.
PRIVACY & DATA SECURITY POLICY
- All client data is handled confidentially and securely.
- No information is shared with third parties.
- Our systems use SSL encryption to protect all communications and transactions.
- We comply with U.S. privacy and data protection regulations.
WAITING TIME & OVERTIME POLICY
Grace periods (included without charge):
- 15 minutes for residential, hotel, or business pickups
- 30 minutes after domestic flight arrival
- 60 minutes after international flight or cruise port arrival
Charges after grace period:
- Sedans, SUVs, and Sprinter Vans: $2 per minute
- Minibuses and Motor Coaches: $4 per minute
- Waiting time must be paid in CASH ONLY to the driver
Overtime fees:
- Applied after 15 minutes beyond scheduled pickup time
- Simply Way Travel is not liable for delays due to weather, traffic, or passenger readiness
CAR SEATS & BOOSTER SEATS POLICY
We offer a full range of safety seats, including:
- Infant seats
- Toddler seats
- Booster seats
Each seat has a flat rate of $15, and must be reserved and paid in advance.
Passengers may bring their own.
Drivers are not allowed to install car or booster seats.
Passengers are responsible for ensuring seats are present and properly installed before departure.
VEHICLE CONDUCT & DAMAGE POLICY
- No alcohol, drugs, smoking, vaping, or eating is permitted in any vehicle.
- Water is provided by Simply Way Travel
- Smoking violation: $250 fine
- Burn damage: $100 per seat or carpet
- Standing through sunroofs is strictly prohibited
- The driver reserves the right to terminate the trip without refund for inappropriate behavior or safety concerns
- Clients are financially responsible for any damage caused
- Simply Way Travel is not responsible for lost items
CORPORATE & SPECIAL EVENTS POLICY
- A dedicated account manager is assigned to corporate and VIP clients
- Events must be booked at least 7 days in advance
- A custom service agreement will define terms and scope of service
Example Events:
- Formula 1 Miami Grand Prix
- US Open (Tennis)
- Art Basel Miami
- Cruise Departures
- Weddings, VIP Airport Pickups, Corporate Retreats, Galas, Conventions
ADDITIONAL STOPS POLICY
- Additional stops are charged $45 per 15-minute increment
- Must be pre-arranged, confirmed, and prepaid at the time of booking
EXCESS LUGGAGE POLICY
- If your luggage exceeds the selected vehicle’s capacity, you are responsible for arranging additional transportation
- Please inform us during booking if traveling with oversized or non-standard items such as:
- Hard-shell luggage, strollers, golf clubs, musical instruments, wheelchairs, scooters, surfboards, scuba gear, etc.
- Trailer service is available at an additional cost—contact our office for details
LATE-NIGHT PICKUPS (AIRPORT)
- Additional charges may apply for airport pickups scheduled during late-night or early morning hours.
- Exact fees vary by time and location and will be communicated at booking.
EVENT PARKING & EXPRESS TOLLS
- Express lane tolls are included in your fare
- Event parking passes are not included and must be arranged and paid for in advance by the client
CLEAN-UP & LOST ITEMS POLICY
- $300 fee applies for excessive messes or illness clean-up
- Please check for belongings before exiting the vehicle
- Found items may be:
- Shipped at the customer’s expense with signature required
- Returned same-day by the driver for a fee equal to the original ride fare
LIABILITY DISCLAIMER
Simply Way Travel is not responsible for:
- Missed flights, cruises, or events
- Delays due to traffic, weather, mechanical issues, or third-party disruptions
- Any additional costs incurred as a result of unforeseen circumstances
MULTILINGUAL & CULTURAL SERVICE POLICY
Private or group events
Our staff is bilingual (English & Spanish)
We tailor service tone and approach to fit the client’s profile: VIPs, families, tourists, executives
Bilingual guides are available upon request for:
City tours
Shopping excursions
📱 SMS Consent & Privacy
We value your privacy. By providing your phone number and opting in to receive SMS communications, you consent to receive messages from Simply Way Travel for informational and promotional purposes.
- SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. - Types of SMS Communications
If you opt in, you may receive messages related to:
• Booking confirmations
• Ride updates and arrival times
• Payment reminders
• Promotions or discounts
• Customer support follow-ups - Message Frequency
Our SMS message frequency is estimated to be 1–3 text messages per ride or as needed depending on your interaction with our services. - SMS Fees and Carrier Rates
Standard message and data rates may apply depending on your carrier’s plan. Fees may vary based on domestic or international messaging. - Opt-In Methods
You may opt-in to receive SMS messages from Simply Way Travel through the following methods:
• Submitting an online form
• Verbally during a phone conversation
• By checking the SMS consent box on our booking form - Opt-Out Methods
You can opt out of receiving SMS messages at any time. To do so:
• Reply “STOP” to any message
• Contact us directly via email or phone to request removal from our SMS list - Help & Support
If you experience issues, reply “HELP” to any message or contact us directly via email at [your support email] or call [your support number]. - Standard Messaging Disclosure
• Message and data rates may apply
• You can opt out at any time by texting “STOP”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms & Conditions] pages
• Message frequency may vary
